Manager hesitates to criticize high-performing employee who refuses to document work: 'The rest of the team is stuck'

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  _{^{A male employee looks over his shoulder and smiles while working on his laptop}}

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• The manager of a team was dealing with an issue related to one of their highest-performing employees. This person was popular with clients and great at solving problems. However, they consistently refused to do the accompanying documentation that was required of their role.

  Because of their otherwise good performance, the manager was reluctant to put the employee on a performance improvement plan to try to solve the problem. However, they felt like they needed to find a solution soon, as their colleagues were becoming unhappy. They looked for advice on some kind of satisfying solution that they could implement.

• How do you handle an employee who refuses to document anything?

  
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  _{^{A man works on a laptop with Post-It notes stuck to it, with two people talking in the blurred background}}

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  _{^{A man works on a laptop with Post-It notes stuck to it, with multiple people talking in the blurred background}}

  _{^{Image is representative only and does not depict the actual subjects of the story.}}

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